Shipping policy

TOVANGA — SHIPPING POLICY

Order Processing

All Tovanga products are made to order and fulfilled by third‑party print providers. Orders typically take 2–7 business days to be printed and prepared for shipment. Processing times may vary during holidays or high‑volume periods.

Shipping & Delivery

Once your order is fulfilled, it is shipped directly from our print partner to your address. Delivery times depend on your location and the carrier’s service level. Estimated delivery windows will be shown at checkout, but they are not guaranteed.

As stated in our Terms of Service, Tovanga is not liable for shipping delays caused by carriers, customs, weather, or events outside our control. Once your package is transferred to the carrier, title and risk of loss pass to you.

Tracking Information

Most orders include tracking. You will receive a tracking link via email once your order ships. Tracking updates may take 24–48 hours to appear.

Wrong or Incomplete Addresses

Please double‑check your shipping information before placing an order. If an address is incorrect or incomplete, the carrier may return the package or fail to deliver it. Tovanga is not responsible for delays or losses caused by incorrect addresses.

If a package is returned due to an incorrect address, we can reship it once you provide the correct information. Additional shipping fees may apply.

Lost or Stolen Packages

If tracking shows your package as delivered but you cannot locate it, please contact the carrier directly. Tovanga is not responsible for lost or stolen packages after delivery is confirmed.

If your package is lost in transit (never delivered), email us at tovanga25@gmail.com and we will assist you in filing a claim or arranging a replacement when eligible.

Damaged, Misprinted, or Incorrect Items

If your order arrives damaged, misprinted, or incorrect, contact us within 30 days of delivery at tovanga25@gmail.com with your order number and a photo of the issue. We will arrange a free replacement or refund through our print provider. You do not need to return the item.

International Shipping

International orders may be subject to customs fees, import taxes, or duties. These charges are determined by your country’s customs office and are the responsibility of the customer.

Delivery times for international orders vary and may be extended due to customs processing.