Refund policy

Returns & Refunds

Because all Tovanga products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or change of mind.

However, we always replace or refund items that arrive damaged, misprinted, or incorrect.

If there is an issue with your order, please contact us within 30 days of delivery at tovanga25@gmail.com with your order number and a photo of the problem. We will arrange a free replacement or refund through our print partner.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, misprinted, or you receive the wrong product:

Email us at tovanga25@gmail.com
Include your order number and a photo of the issue
We will submit the claim to our print provider
A replacement or refund will be issued automatically — no return required

Printify does not require defective items to be physically returned.

Returns Address

Because our products are fulfilled by third‑party print providers, please do not send returns to our physical address.

All return requests must be initiated by contacting us first at tovanga25@gmail.com. Items sent back without approval will not be accepted.

Non‑Returnable Items

We cannot accept returns for:

Made‑to‑order items (all Tovanga products)
Buyer’s remorse
Incorrect sizing chosen by the customer
Sale items or gift cards

Exchanges

Because items are made to order, we do not offer direct exchanges. If your item qualifies for replacement (damaged/misprinted), we will send a new one at no cost.

European Union 14‑Day Cooling Off Period

If your order is shipped to the EU, you have the right to cancel your order within 14 days of purchase. This does not apply to made‑to‑order items that have already entered production.

If you need assistance, contact us at tovanga25@gmail.com.